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Consumers like talking to a real person, even if its fake, Buy.com learns
Description: Consumers like talking to a real person, even if its fake, Buy.com learns Online shoppers like the appearance of dealing with a live person, even if theyre not, says Buy.com
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Extended Retail Solutions Team Members Support Smarter Retailing Initiative From Microsoft
Description: With Microsoft .NET Framework, Windows(R) XP Embedded, BizTalk(R) Server and More, ERS Solutions Enable Smarter Shopping, Smarter Selling and Smarter Operations
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AOL Does Post-Holiday Clearance
Description: AOL Does Post-Holiday Clearance On the day before Christmas Eve, America Online Inc. launched its "Clearance Sale," a new discount shopping center on Shop@AOL that caters to
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Industry Issues & Trends: Page 28
Description: ForeSee ValueVision eBay RalphLauren.com Jo-Ann COO Rimm-Kaufman LetsTalk.com COO
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Fulfillment companies fill in customer service blanks
Description: Fulfillment companies fill in customer service blanks Internet retailers have a new ally in helping them improve customer service: Third-party fulfillment companies.
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800.COM Ranked Best Online Electronics Site by Forrester Research PowerRankings
Description: 800.COM Ranked Best Online Electronics Site by Forrester Research PowerRankings 800.COM, Inc. announced that it was named the top online consumer electronics retail site in
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Denver Wholesale Florist Selects NxTrend Technology Inc. as Software Vendor
Description: Article from Internet Retailer
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CheetahMail Strengthens Industry Leader Position with the Addition of Marquee Brands
Description: Leading brands, such as Lillian Vernon, Jos. A. Bank, NYMAG.com, DMSI, EMI Music North America, and Boost Mobile, choose CheetahMail for Email Marketing Expertise and Service
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Broadband connections exceed 65% in the most high-speed cities
Description: Broadband connections exceed 65% in the most high-speed cities San Diego, Phoenix, Detroit, New York and Sacramento are the cities with the greatest penetration of home-based
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Another merry online shopping season
Description: Christmas shopping online and offline rang the cash register this past season, but online sales in particular shone. By the time the peak shopping day happenedDec. 14consumers had spent 23% more than they had by that time the year before (according to comScore) or 26% (according to the Goldman Sachs, Harris Interactive, and Nielsen//NetRatings eSpending Report). Whatever the difference, most online retailers were happy with the results. And so were their customers. Here are some datapoints from the flood of information that came out as the shopping season heated up.
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PeoplePC saves $20 per return with ReturnCentral
Description: PeoplePC saves $20 per return with ReturnCentral Digital solutions company PeoplePC is saving $20 per return by implementing reverse logistics software from Pittsburgh, PA-based
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Tool King Ratchets Up Customer Purchasing Power With Bill Me Later
Description: Leading Internet Retailer of Name Brand Tools and Accessories Selects I4 Commerces PayCapture Suite to Increase Sales and Improve Customer Satisfaction
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Customers & Marketing: Page 125
Description: RealNetworks CPFR Multi-Channel QuikDrop TV eBay e-Scholastic,
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Behavioral targeting ads outperform contextual ads by up to 22%, study says
Description: Behavioral targeting ads outperform contextual ads by up to 22%, study says More online consumers are consistently more receptive to behaviorally targeted ads than to contextual
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VictoriasSecret.com climbs up the apparel & beauty rankings
Description: VictoriasSecret.com climbs up the apparel & beauty rankings In the past year, VictoriasSecret.com has made a big move up in the Top 10 rankings of apparel and beauty sites,
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Manugistics Signs The TJX Companies For Collaborative Logistics Application
Description: Article from Internet Retailer
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Apparel retailers deliver the best performance in October
Description: Apparel retailers deliver the best performance in October Apparel retailers gave web shoppers the most consistent high broadband performance in October. Gomez Inc. notes that
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A supermarket brings web analytics into the store
Description: A supermarket brings web analytics into the store At Green Hills Market, shoppers touch a web-connected SmartShop fingerprint scanner as they walk into the store, causing a
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Internet search moves from pay-per-click to pay-per-click-to-call
Description: Internet search moves from pay-per-click to pay-per-click-to-call Though limited in the U.S., click-to-call is popping up as an Internet search option in different markets around
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MSN leads shopping engines; Google tops general search engines, study says
Description: MSN leads shopping engines; Google tops general search engines, study says In a study of search engines from Jupiter Research, Google leads the other general engines in unique
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Retalix Ltd. Announces Record Revenues of $28.7 Million for Q2 2004
Description: Article from Internet Retailer
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LuggageOnline.com hopes to boost conversions with redesigned site
Description: LuggageOnline.com hopes to boost conversions with redesigned site LuggageOnline.com has launched a redesigned web sitecomplete with a new logo and layoutit hopes will increase
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Payment Processing, Inc. Secures $20 Million in Financing from BlackRock, Inc.
Description: Article from Internet Retailer
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Outdoor Kiosk from Radiant Systems Extends Benefits of Customer Self-Service
Description: Article from Internet Retailer
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Fireclick is First to Offer Free Access to Online Benchmarking Data
Description: Provides insight into performance trends generated by hundreds of online retail sites
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Nordstrom spins off its web site
Description: Analysts often criticize department store chains for moving too slowly. But thats certainly not the case with Nordstrom Inc.
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How CompUSA readies online orders for in-store pick-up in 15 minutes
Description: How CompUSA readies online orders for in-store pick-up in 15 minutes When CompUSA, which operates more than 200 stores, launched its buy online/in-store pick-up program in 2003,
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Mothers Day helps drive up visits 142% to jewelry site Ashford.com
Description: Mothers Day helps drive up visits 142% to jewelry site Ashford.com Mothers Day traffic helped to increase the number of unique visitors at jewelry retailer Ashford.com by 142%
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Fulfillment & Returns: Page 49
Description: BarnesandNoble.com CyberSource E4X MasterCard eBays CommerceHub COO CPG
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Speedera gets another round of funding
Description: Speedera gets another round of funding Speedera Networks Inc., a content delivery network based in Santa Clara, CA, has raised $6.5 million in additional equity funding, the
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BIGFOOT INTERACTIVE LAUNCHES ADVANCED EMAIL DELIVERY AND MONITORING SERVICES FOR PERMISSION-BASED MARKETING COMMUNICATIONS
Description: Article from Internet Retailer
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New merchandising methods help push eBags.com sales up 90%
Description: New merchandising methods help push eBags.com sales up 90% Sales continue to surge at eBags.com, climbing 90% year-to-year in June and 86% so far in July. Along with a broader
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WalMart.com enters the Christmas tree business
Description: WalMart.com enters the Christmas tree business In another test of how a mass merchant can expand its wares online, Wal-Mart Stores Inc.s WalMart.com is selling Christmas trees
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Industry Issues & Trends: Page 168
Description: RadioShacks AT&T eBays PayPal JCB UK comScore CyberSource
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CyberSource Adds PIN-less Debit to Online Payment Options
Description: Eligible organizations can immediately realize lower processing costs
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Supreme Court opens the winery door to online sales
Description: States that restrict direct-to-consumer wine sales must now treat out-of-state retailers (read: online wine sellers) the same as in-state merchants, according to a recent ruling by the U.S. Supreme Court that experts say could impact direct sales of beer, liquor and other restricted products.
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FTD.coms Q3 revenue rises 14% to $57 million
Description: FTD.coms Q3 revenue rises 14% to $57 million FTD.com, the online and telephone arm of flowers and gifts retailer FTD Inc., said revenue rose 14.4% year-to-year for the third
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Sponsored Content by: Adobe Allurent Scene7
Description: Article from Internet Retailer
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Technology: Page 107
Description: eBay IBMs WebSphere NetRatings IDC PC IDC AOL PlusSize.com eBags.com CRM ID
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Customers & Marketing: Page 72
Description: CDUniverse.com DVD MarketLive NBC ChannelAdvisor iPhone
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With new ownership, Burlington Coat eyes more online sales
Description: With new ownership, Burlington Coat eyes more online sales Burlington Coat Factory Warehouse Corp. has signed a definitive agreement to be acquired by affiliates of Bain Capital
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ROXY.com, OneClip.com offer instantly redeemable online promotions
Description: ROXY.com, OneClip.com offer instantly redeemable online promotions With patented technology provided by OneClip.com, an Internet-based manufacturer-sponsored promotions solution,
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SHOPPERTRAK STREAMLINES IMPLEMENTATION OF TRAFFIC-BASED PERFORMANCE MEASUREMENT SYSTEMS WITH ADDITION OF CONSULTING SERVICES POSITION
Description: Industry Veteran John Crimmins Will Help Expand Customer Service Initiatives as Director of Consulting Services
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One of Overstock.coms outside directors resigns over brokerage lawsuit
Description: One of Overstock.coms outside directors resigns over brokerage lawsuit One of Overstock.com Inc.s outside directors, Ray J. Groves, has resigned from the board of directors
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RealRead Starting New Service for Magazines and Mail Order Catalogs
Description: Article from Internet Retailer
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Inetco Systems launches payment applications monitoring tech for retailers
Description: Inetco Systems launches payment applications monitoring tech for retailers Inetco Systems, a provider of business transaction intelligence software, has launched Inetco Insight
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Web sales grow 28% at PetMed Express Inc.
Description: Web sales grow 28% at PetMed Express Inc. A redesigned web site is helping PetMed Express Inc. expedite its e-commerce sales. The new site features an improved search engine
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ATG LAUNCHES NEW VERSION OF WEB SELF-SERVICE OFFERING, INTEGRATING PRIMUS SEARCH SOLUTION
Description: ATG Adaptive Customer Assistance 2005 Combines Technology from Both ATG and Primus to Deliver a Complete Web Self-Service Solution
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Customers & Marketing: Page 273
Description: NetGrocer iTV eMarketer MSN.com eBags DMA eBags.com CRM
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How ABCVacuumWarehouse.com assures customers are seeing page content
Description: How ABCVacuumWarehouse.com assures customers are seeing page content Having web servers up is no guarantee that customers are viewing content they can act on. Retailers need a
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