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Cleaning up the store with Ajax
Description: The rich Internet application is spiffing up retail web sites and enhancing the shopper experience
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Beating the Storm
Description: With Katrina and 9-11 etched in mind, merchants learn to plan for the worst
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Letting the web do the administrative chores of managing workforces
Description: Living without a web-based workforce management system was like living in another world for Scott Campanella, director of operations for Wolfgang Puck Catering & Events. His Los Angeles catering division of the trendy restaurant company must routinely gather hundreds of freelance waiters to staff celebrity affairs. But with competition from scores of other eateries and catering companies to schedule the best of L.A.s waiters, who tend to also be busy actors and grad students, Campanellas staff was constantly hitting the phones in a feverish dash of calls and repeated call-backs to reach its best performers.
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Getting Tough
Description: Running fast with web site security to stay ahead of the bad guys
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Striking up the Broadband
Description: As consumers flock to high bandwith, e-retailers shake, rattle and roll
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The New Look
Description: Best Buy and Macys go to the source to see what customers want in web site designs
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Moving Merchandise
Description: How web-enabled inventory management helps two niche retailers expand their Internet markets
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Delivery with a Smile
Description: Technology and competition put retailers in the delivery service driver`s seat
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Where outsourcing is not a dirty word
Description: Retailers abandon their go-it-alone strategy and embrace third-party solutions providers
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Web-enabled systems help retailers better forecast demand
Description: Facing pressures posed by fragmented markets, increased competition and fickle consumers, retailers are forced to get a better handle on consumer demand
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Searchandizing
Description: Site search as the new display windowwith a personalized twist
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Get ready for sales tax
Description: States put the final touches on a tax plan that they expect Congress to approveand some large retailers arent waiting for legislative OK
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When is the price right?
Description: Retailers are learning to use software to price and move goods. But the technology is just the starting point.
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Bringing the web to consumers
Description: Kiosks gain new respect as a key tool of multi-channel strategies
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Beyond CPFR
Description: Web-enabled scan-based trading emerges as a trusted tool for managing in-store inventory
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Anchors Aweigh
Description: As foreign markets beckon, e-retailers search for smoother international shipping
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Keeping It Straight
Description: Managing internal product information so all hands are reaching for the same data
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Rising Above Spam
Description: Putting e-mail under the analytics microscope, retailers pursue the perfect pitch
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The E-Supplier
Description: The web serves up the right formula for sourcing the next Slurpee
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Planning Ahead
Description: Chains leave no doubt on what should get done where and by whom
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E-commerce: The shape of things to come
Description: Ready or not, retailers face Internet-sized challenges over the next five years
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Shifting Gears
Description: Keeping tabs on trucks: Retailers move to web-hosted transportation management systems
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The new reality of Sourcing
Description: How Ahold saves $350 million through web-based sourcing--for starters, that is
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The Cross-Channel Ideal
Description: Dismantling the application silos to support multi-channel selling
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Long Haul
Description: For retailers, collaboration with carriers has come a long way thanks to the web
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At Overstock.com, its out with travel but in with O-cars
Description: Maybe the shoppers who visit Overstock.com would simply rather drive themselves. The online-only mass merchant is selling off its travel unit, OTravel.com, after shoppers showed little interest in it as a source of travel bargains. But that doesnt mean they wont check Overstocks pages for cars to buy, says Patrick Byrne, CEO of Overstock.com Inc.
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Finding cheaper ways to make money with all kinds of stored data
Description: Most retailers dont like to think about it, but its a problem that is only going to get worseand more costly. What are they going to do with all that data? It pours in daily through e-mail, customer relationship management systems, in-store POS systems and e-commerce servers. It flows in from supply chain management systems, human resources systems, back-end accounting and myriad other operations.
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Full-Bloom Ahead
Description: As the phone orders fade away, 1-800-Flowers.com cultivates a stronger position on the web
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It`s in the cards
Description: CPFR sets new game rules for dealing with trading partners
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Getting those new e-commerce wheels
Description: To capitalize on the growth in online and multi-channel sales, retailers are beginning to shop for a new breed of e-commerce platforms
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Weighing technology choices
Description: New e-commerce technology is no longer a choice between best-of-breed or single-source provider. Web integration technology makes both possiblein the same installation.
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Cleaner, Faster
Description: At Circuit City and OfficeMax, customers play a key role in new site designs
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Web-based transportation logistics is driving the cost out of products
Description: Retailers are beginning to see that improving logistics systems is a way to boost their levels of cash. Thanks to web-based systems that give more visibility and control of the movement of freight, logistics are becoming crucial cost centers that may add more to the financial bottom line than the products being sold. In many cases, the information on a shipment is more important than the shipment itself, says Tim Minahan, vice president of supply chain research for Boston-based researchers Aberdeen Group Inc. If you know whats going on with freight, you can pool different shipments and save a lot of money.
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The Webs Attic
Description: They haven`t grabbed a lot of headlines, but data storage systems are getting hot
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Are these guys making too much money?
Description: Aggressive bidding for search engine keywords is turning some retailers off
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Getting Connected
Description: Extending the supply chain to small suppliers can reap big rewards
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The right price bulls-eye
Description: A new web tool keeps margins high and products moving
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Tuning In
Description: How retailers are capitalizing on the digital music phenomenon
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Playing in a bigger sandbox
Description: Like a classic toy rediscovered, eToys has gone from dot-com bust to new toy-selling powerhouse
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Driving traffic from the web to stores
Description: As more shoppers spend more time onlineon web-enabled phones and other mobile devices as well as on Internet-connected laptops and desktopsnew technologies are opening ways for merchants to grab their attention and lure them into shops.
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Eye on returns
Description: Retailers are learning that a good returns policy is good for business
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Fashion Forward
Description: How a web-enabled supply chain keeps Neiman Marcus up with the hot trends
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Tying the Knot
Description: The web and the store: A match made on the POS terminal
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Moving Toward CPFR
Description: A first step toward building industrywide, web-based supply chain collaboration
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The merchandise traffic cop
Description: While throwing more products at customers, retailers use web-enabled planning to get the right products to stores at the right time
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Fighting to be Fresh
Description: Retailers have been using the web to minimize their buyers exposure to SARS. But sometimes you just have to send someone to meet with buyers. And in those cases, retailers still find the web usefulthis time in minimizing the exposure that a traveler could bring to the staff back home.
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Making Tracks
Description: Rolling out a new tire with revved up online consumer data
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Faster & Faster
Description: Ford and Mazda drive the web to smooth out parts shipments to dealers
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New shipping options are delivering savings
Description: The delivery companies are providing an arsenal of web-based tools to help online retailers choose the best rates and routes for shipping customer orders
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Sears looks for Lands Ends big push
Description: The power of Lands End web know-how and high-end apparel has Sears charting a course for direct-merchandising diversity.
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