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Taking retail training to the web
Description: If anyone needs further evidence that the Internet is affecting every aspect of a retail operation, they need look no further than KnowYourStuff.com. The Morristown, N.J.-based company produces web-based training systems for retail sales personnel and just received a round of funding from Internet.com Venture Partners III. There are so many retail doors, its impossible to go through all of them, says Mark Cooper, executive vice president of business development. Its difficult for manufacturers representatives to get to all the salespeople.
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Who`s going shopping, what do they expect?
Description: Article from Internet Retailer
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How product demos are helping shoppers kick the tires on the web
Description: Retailersand the interactive ad agenciesargue that having vendors foot the bill for interactive demonstrations for multiple products is more cost-effective because manufacturers can spread the cost of doing so across dozens of Internet retailers.
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Sell Global, Think Local
Description: A milestone came nearly three years ago when Office Depot and Viking Office Products merged. At that time, Viking was a catalog retailer in 10 countries with two-thirds of its business coming from outside the U.S. Nelson was Vikings COO and Viking had an infrastructure of offices and warehouses.
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The battle heats up for market share among online surplus exchanges
Description: For now, some industry experts believe that size does not matter to the success of exchanges; rather, they argue, success will depend on frequency of use by members. Some market observers say the vertical consumer goods exchanges may not be able to compete with the super-exchanges that sell everything from car parts to shoes to coffee pots. But AMR Research disputes the size-matters model, pointing out that a larger exchange like Valhalla, N.Y.-based TradeOut.com, which has categories including industrial equipment, commercial transportation, medical and restaurant, among others, may be spread too thin. Andy Kantor, vice president of marketing, contends that cross-category buying and selling opportunities make TradeOut.com a dynamic exchange and in fact prevent it from becoming a niche player with fortunes tied to one category.
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For whom the bell tolls
Description: EToys was not the only pure-play online retailer fearing the grim reaper at the start of 2001. EBags laid off 25% of its work force shortly after the start of the new year. MVP.com kept laying off while staunchly claiming not to be on the brink of demise. Kozmo.com closed delivery in San Diego and Houston and laid off 120 employees. And both gift site Send.com and bargain site AndysGarage.com closed shop in January.
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Born Free
Description: One prominent Internet retailer to adopt Linux as a platform is eToys. The site has suffered few service disruptions, a fact which Ferber, who is the former CIO of eToys, attributes to the capabilities of the platform. The Internet retailer, which sells 100,000 different childrens items from more than 750 manufacturers, had revenues of more than $151 million for the fiscal year ending March 31, 2000. The company has more than 2.4 million customers.
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Digging deeper and betting big on e-service
Description: E-retailersat least those with the resources to do soare spending millions on software solutions to improve customer service. But theyll need to invest even more time and money to see a big impact on sales, predicts research firm Datamonitor.
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Talking it up
Description: But coming on too strong poses risks for e-retailers as well. When visitors enter an online community in an information-seeking mode, pop-up ads and click-to-buy buttons can annoy rather than entice. Push too hard, and sales efforts can backfire, says Steve Glenn, president of PeopleLink, Santa Monica, Calif., which builds and manages online communities for e-businesses. The community is amorphous, without a collective intelligence, Glenn says. But its remarkable how sensitive it is. When people get the sense that the community is too engineered or too censored they stop participating and go elsewhere.
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Surviving the shakeout: E-retailers adopt many strategies to assure their future
Description: Kicking off the program on Feb. 27 will be Mark Goldstein, president and CEO of BlueLight.com. Probably no retailer in the past 12 months has generated more interest in its web strategy than BlueLight.com, the online division of Kmart Corp. Kmart offered free Internet access, signing up 5.5 million users in a year.
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Hardware distributor Orgill joins Egarden.com
Description: Hardware distributor Orgill joins Egarden.com Egarden Inc., a business-to-business e-marketplace for the global lawn and garden products industry, has entered into a long-term
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MuseumCompany.com folded into parent company, cut staff nearly by half
Description: MuseumCompany.com folded into parent company, cut staff nearly by half MuseumCompany.com, the sister company and online retailer for Museum Company, is merging with Museum
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Hudson`s Bay will expand store-based web selling
Description: Hudson`s Bay will expand store-based web selling Hudson`s Bay Co., Canada`s largest retailer, is pleased with the initial results of a test of using web-enabled store systems to
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Eco Associates completes acquisition of Chipshot.com
Description: Eco Associates completes acquisition of Chipshot.com Eco Associates has completed the acquisition of assets of Chip Shot Golf Corp., a Sunnyvale, Calif.-based online retailer of
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SportsGenies.com launches online catalog
Description: SportsGenies.com launches online catalog SportsGenies.com, the site that allows members to wish for any sports-related item, added SportsGenies.net to let members view and
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Delta Air Lines restructures its Priceline.com investment
Description: Delta Air Lines restructures its Priceline.com investment Priceline.com and Delta Air Lines Inc. said today that Delta has agreed to restructure its investment in priceline.com.
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Sharper Image`s web site continues to sizzle
Description: Sharper Image`s web site continues to sizzle Sales for Sharper Image Corp. For the twelve months ending Jan. 31 totaled $405.9 million, up 39% from last year`s $293.0 million.
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Egghead pushing sales
Description: Egghead pushing sales Egghead.com has implemented the Yopa Push Platform to support its sales efforts and help improve customer service and retention. In less than six months,
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FTD.com voice enables its web site
Description: FTD.com voice enables its web site FTD.com is adding voice to its web site, enabling customers to navigate the site and make purchases using voice commands. Under a deal with
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Bally Total Fitness launches Ballystore.com
Description: Bally Total Fitness launches Ballystore.com Bally Total Fitness, the largest commercial operator of fitness centers, is launching BallyStore.com, developed with Global Sports
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Spiegel Group`s Internet sales boom, but not enough
Description: Spiegel Group`s Internet sales boom, but not enough The Spiegel Group reported sales of $177.0 million for the four weeks ended Jan. 27 a 4% decrease from sales of $183.9 million
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Jupiter predicts 33% will outsource shipping
Description: Jupiter predicts 33% will outsource shipping Thirty three percent of online retailers will outsource shipping to drop shippers in the next year, seeking a solution to fulfillment
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RetailExchange.com adds toys to its marketplace
Description: RetailExchange.com adds toys to its marketplace RetailExchange.com, a b2b exchange for excess consumer goods, plans to launch a toy category on its site next week in conjunction
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Liz Lange e-commerce due date set for April
Description: Liz Lange e-commerce due date set for April In addition to print catalogs and boutiques, Liz Lange Maternity expects to launch an e-commerce site April, at www.lizlange.com. The
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Ashford.com`s sales increase 38%
Description: Ashford.com`s sales increase 38% Ashford.com, web retailer of fine personal and home decor accessories and gifts for retail and corporate clients, reported net sales of $27.8
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Wal-Mart will deploy 3,000 web kiosks
Description: Wal-Mart will deploy 3,000 web kiosks Wal-Mart will deploy 3,000 NCR Corp. web kiosks by the end of May. Every Wal-Mart store will have a kiosk. Known within Wal-Mart as
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FTC to hold workshop on consumer information
Description: FTC to hold workshop on consumer information The Federal Trade Commission will host a public workshop on March 13 to explore how businesses merge and exchange detailed consumer
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GenesisIntermedia and fashionmall end merger talks
Description: GenesisIntermedia and fashionmall end merger talks GenesisIntermedia.com Inc. and fashionmall.com Inc. jointly announced that the board of directors of fashionmall.com has
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QuickDog releases new visual search and navigation technology
Description: QuickDog releases new visual search and navigation technology QuickDog Inc., a personalization software company, has introduced visual search and navigation technology. Click the
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i2 and QRS form strategic partnership
Description: i2 and QRS form strategic partnership i2 Technologies Inc., a marketplace solutions provider, has formed a strategic partnership with QRS Corp., a provider of collaborative
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Foodvision.com launches e-commerce site
Description: Foodvision.com launches e-commerce site Foodvision.com launched a new web site at www.vir2oso.com combining foodvision`s recipes, expert advice and holiday menus with top name
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JCPenney.com to re-launch
Description: JCPenney.com to re-launch JCPenney.com plans to relaunch its site within the next few weeks. The new site will leave the catalog format in favor of shop-format. Visitors to the
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CircuitCity.com adds rotating and close-up images
Description: CircuitCity.com adds rotating and close-up images CircuitCity.com has added a new feature so customers can examine products in greater detail. Spin and close-up views now
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DGSE launches seventh web site to sell excess inventory
Description: DGSE launches seventh web site to sell excess inventory Dallas Gold & Silver Exchange Inc., which wholesales, retails and auctions fine watches, jewelry, diamonds, numismatics
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Waldenbooks launches web site for preferred readers
Description: Waldenbooks launches web site for preferred readers Waldenbooks, the nation`s largest mall-based bookseller, is now on the Internet at www.PreferredReader.com. The new site is
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ebates.com appoints Alessandro Isolani as CEO
Description: ebates.com appoints Alessandro Isolani as CEO ebates.com, the online rebate network, has named Alessandro Isolani chief executive officer, succeeding co-founder Paul Wasserman
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American Greetings revalues initial investment in Egreetings Network
Description: American Greetings revalues initial investment in Egreetings Network American Greetings Corp.`s Internet unit has signed a definitive merger agreement in which
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7-Eleven, American Express offer Internet card
Description: 7-Eleven, American Express offer Internet card 7-Eleven, Inc. and American Express introduced a prepaid 7-Eleven Internet Shopping Card for making online purchases just about
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NCR kiosks talk to PDAs
Description: NCR kiosks talk to PDAs NCR Corp. is in a beta test of technology that will allow store-based, web-enabled kiosks to communicate with personal digital assistants, Tracy Flynn,
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RedEnvelope.com leads the growth race
Description: RedEnvelope.com leads the growth race RedEnvelope.com led e-retailers in growth in page views in December, says the latest report from Alexa Research, an Internet research
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Digiscents out to prove web shoppers will smell the coffee
Description: Digiscents out to prove web shoppers will smell the coffee Digiscents Inc., a provider of digital scent technology, has a number of developments going on that could propel smell
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Mothers Work monthly sales up
Description: Mothers Work monthly sales up Internet sales at Mothers Work Inc., a maternity apparel retailer, grew 139% in January over January 2000. Web sales are still only a small part of
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Petopia.com pulls plug on IPO
Description: Petopia.com pulls plug on IPO San Francisco-based online pet supply seller Petopia.com has canceled its IPO, according to documents filed with the Securities and Exchange
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eB2B Commerce adds the Athlete`s Foot to its trading network
Description: eB2B Commerce adds the Athlete`s Foot to its trading network eB2B Commerce Inc., provider of business-to-business transaction management services, today announced that The
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Priceline.com revamps web site
Description: Priceline.com revamps web site Priceline.com Inc. moves ahead on plans to re-focus on its core travel business with the announcement of several enhancements to its web site.
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FirePond to acquire Brightware
Description: FirePond to acquire Brightware FirePond, a provider of integrated e-business selling solutions, has agreed to acquire Brightware, a supplier of e-customer assistance software for
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REI Takes the Kiosk Route
Description: REI Takes the Kiosk Route Outdoor gear and apparel retailer REI has implemented in-store kiosks to help integrate shopping channels. REI now has 115 kiosks in 60 stores,which REI
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IT is the future of multichannel retailing
Description: IT is the future of multichannel retailing Retailers serious about about tying all three sales channels together need to integrate business operations in all three divisions to
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Borders see no online profits in foreseeable future
Description: Borders see no online profits in foreseeable future Borders Group Inc. says it will take a one-time, fourth-quarter write-down of from $21 million to $24 million on its so-far
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RightNow Technologies adds 600 customers in 2000
Description: RightNow Technologies adds 600 customers in 2000 RightNow Technologies, a leading provider of Web customer service solutions, today announced that over 1,000 companies have
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